Privacy Policy
Effective Date: July 15, 2026
Tidal Wave Bin Cleaning (“Tidal Wave,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit tidalwaveclean.com, request a quote, book a service, communicate with us, or otherwise use our services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Billing address
- Service address
- Trash and recycling pickup information
- Service selections and appointment preferences
- Payment and transaction information
- Messages, reviews, photographs, or other information you submit
- SMS communication preferences and consent records
We may also automatically collect certain information when you use our website, such as:
- Internet Protocol address
- Browser and device information
- Pages visited and actions taken
- Referral source
- Approximate location based on your IP address
- Cookies and similar technology information
2. Payment Information
Payments may be processed through a third-party payment provider, such as Stripe. We generally do not directly store complete credit or debit card numbers. Payment providers process payment information according to their own privacy policies and security practices.
3. How We Use Information
We may use your information to:
- Determine whether your address is within our service area
- Schedule and provide bin-cleaning services
- Process payments and manage subscriptions or recurring services
- Send confirmations, reminders, service updates, and completion notices
- Respond to questions and customer-service requests
- Contact you regarding incomplete bookings or account issues
- Send promotional communications when permitted
- Request feedback or reviews
- Improve our website, services, routes, and customer experience
- Detect fraud, abuse, technical problems, or security incidents
- Maintain business and tax records
- Comply with applicable laws and legal obligations
4. Text Messages
When you provide your mobile number and consent to receive text messages, Tidal Wave may send you messages relating to:
- Booking confirmations
- Appointment reminders
- Bin-placement instructions
- Arrival or scheduling updates
- Service-completion notices
- Billing or account information
- Customer-service conversations
- Review requests
- Promotional offers, when you have separately agreed to receive them
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.
Consent to receive marketing text messages is not a condition of purchasing services.
The FCC recognizes a consumer’s right to withdraw consent to automated calls or texts through a reasonable method, so Tidal Wave maintains and honors an internal suppression list when someone opts out.
5. How We Share Information
We may disclose information to service providers that assist us with operating the business, including providers of:
- Website hosting
- Payment processing
- Booking and scheduling
- Email and text messaging
- Customer relationship management
- Mapping and route optimization
- Analytics
- Cloud storage
- Accounting and professional services
These providers may access information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.
We may also disclose information:
- When required by law, subpoena, court order, or legal process
- To protect the rights, safety, property, or security of Tidal Wave, our customers, or others
- In connection with a merger, sale, financing, restructuring, or transfer of the business
- With your permission or at your direction
We do not sell your personal information for money.
We do not share mobile opt-in information or text-message consent with third parties for their independent marketing purposes. We may share it with vendors that help us deliver our messages and services.
6. Cookies and Analytics
Our website uses essential cookies needed for the site to work. With your consent, we also use Google Analytics (via Google Site Kit) to understand how visitors use tidalwaveclean.com. Analytics cookies are not set for measurement until you choose Accept on our cookie banner.
You can decline analytics on the banner, change your mind later by clearing site data for tidalwaveclean.com, or block cookies in your browser. Essential site features still work if you decline analytics. Some features may not work if you disable all cookies in the browser.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and transaction records
- Manage recurring accounts
- Resolve disputes
- Enforce agreements
- Meet tax, accounting, legal, and regulatory obligations
When information is no longer reasonably needed, we may delete it, deidentify it, or retain it as required by law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You provide information electronically at your own risk.
Florida law includes requirements concerning the protection of personal information and notification following certain data breaches.
9. Your Choices
You may:
- Unsubscribe from marketing emails using the link in the message
- Reply STOP to marketing text messages
- Disable cookies through your browser
- Ask us to update or correct your information
- Request that we delete information that we are not legally or operationally required to retain
To submit a request, contact us using the information below. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our website and services are intended for adults arranging residential or commercial services. They are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, availability, or security of those third parties.
12. Changes to This Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the effective date at the top of the policy.
Your continued use of the website after an updated policy is posted constitutes acknowledgment of the updated policy.
13. Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
Tidal Wave Bin Cleaning
Fernandina Beach, Florida 32034
Email: tidalwavebincleaning@gmail.com
Phone: 904-400-1492